Move to Main Content
Mobile Menu Button

Contact us

  1. Suggestion processing procedure:
    Visitor enters his/her suggestion(s) and contact information → the NPM system sends a verification text message and e-mail to the visitor → the visitor completes the mobile phone verification process and clicks on the verification link in his/her verification e-mail within 3 hours → the visitor completes the verification process → the NPM receives the suggestion(s) → the NPM distributes the suggestion(s) to the unit in charge → the unit in charge processes the suggestion(s) and responds to the visitor.
  2. Suggestion reply hours:
    Suggestions are processed on weekdays (Monday to Friday from 8:30 am to 5:30 pm). The processing procedure takes approximately 2–10 working days to complete depending on the content of the suggestions.
  3. The system automatically sends a verification text message and e-mail to the visitor to verify whether the e-mail he/she has provided is accurate and to prevent others from using said e-mail address. If you have not received the verification e-mail after submitting your information and completing the mobile phone verification process, please check your e-mail junk mail folder and click on the verification link within 3 hours. The NPM will neither process nor keep the records of suggestions where the verification link has not been clicked on. If you are unable to receive the verification e-mail, please call our service hotline during business hours for assistance.


Online Service

*Indicates a required field
※Please Input!
※Please Input!
※Please Input!
(To ensure a response from us, please correctly enter your e-mail)
※Please Input!
※Please Input!
※Please Input!
Personal Information Collection-Related nformation

The National Palace Museum (hereafter referred to as the NPM) respects the privacy and rights of all those who use its online services. The protection of your rights and privacy is of utmost important to the NPM. Pursuant to the Personal Information Protection Act and the NPM's personal information protection polices, please take a few moments to carefully review the following terms prior to providing your personal information so that you clearly understand your rights and the means of protection that we employ.

  1. 1.Regarding your personal information:
    The NPM fully respects the right to privacy of our Web members. Therefore, we ask that you carefully read the following concerning our policy of protecting personal privacy:
    • When you contact us via the NPM website, we will ask you information about your full name, tel, and e-mail address to make sure your identity and contact you.
    • The NPM will not use your personal information in any way not disclosed in its policies or provide your personal information to any third party without your consent.
    • Only under the following circumstances will we provide your personal information to others:
      • (1) Only after receiving your permission.
      • (2) As needed for museum research statistical analysis and visitor composition inquiries, your personal information may be used for academic research purposes only.
      • (3) The NPM may at times adjust its policies. When we make major adjustments to the use of personal information, we will make an announcement on our web page to notify all members.
      Please keep your personal information safe and avoid leaking out the said information. Please close your browser window whenever necessary to prevent your personal or activity information from being stolen by an unauthorized third party.
  2. 2.E-mail to you from the NPM
    The NPM will reply to you based on the e-mail addresses provided to us. For this reason, please make sure that the e-mail you gave is entered correctly and can be properly used by you.
  3. 3.If you have any other questions concerning personal information protection policies or your privacy rights on the NPM website, please feel free to contact us at the following:
    • National Palace Museum
    • 221, Sec. 2, Chih-shan Rd; Shih-lin District, Taipei City 111001; Taiwan
    • Tel: 886-2881-2021
  4. 4.Personal information collection-related information:
    • (1) The unit or department in charge: National Palace Museum
    • (2) The purpose of personal information collection: To users' identity and contact them.
    • (3) The types of personal information used:
      Identification information:
      C00: Identify user (full name, tel and e-mail address)

    • The duration, location, individual, and methods related to the use of personal information:
      • (1) Duration: Case processing times
      • (2) Location: Within the National Palace Museum
      • (3) Individual: The responsible personnel from National Palace Museum will be responsible for safekeeping users' personal information for the duration listed above
      • (4) Methods: When users request to delete, their personal information will be deleted
      • (5) NPM web members may exercise the following rights pursuant to Article 3 of the Personal Information Protection Act, which is listed as follows
        "The following rights should be exercised by the Party with regard to his personal information and should not be waived in advance or limited by a specific agreement:
        (1) any inquiry and request for a review of the personal information;
        (2) any request to make duplications of the personal information;
        (3) any request to supplement or correct the personal information;
        (4) any request to discontinue collection, processing or use of personal information; and
        (5) any request to delete the personal information."
      • Users have the right to decide whether to provide the required personal information.
  5. 5.The NPM has fulfilled its obligations by informing you the aforementioned information. By registering as an NPM web member and submitting your personal information, you acknowledge, understand, and approve the NPM's collection, processing, or using of such information.
※Please check!